Guest loyalty starts on the fridge of their loved ones.
With Fidélicarte, your guests send a real postcard from their stay to the people they love — branded with your hotel, printed and posted by us in France. A keepsake that lasts, word of mouth that compounds.
Your guests love you. For 72 hours.
The most wonderful stay ends up as photos sleeping on a phone and a story that vanishes in 24 hours. Only a tiny minority of guests leave a review — and the connection fades, until the next email campaign nobody opens.
The postcard flips the mechanics: it is no longer you talking to your guests — your guests talk about you to their loved ones, the people who resemble them most. In other words: your ideal future guests.
Three steps, zero logistics for your teams.
You hand out the QR code
At check-in or in the room. Each stay has its own unique code. Zero logistics for your teams.
Your guest sends a card
They pick a photo from their stay, write a note to their loved ones, and send it in 3 minutes from their phone.
Your brand lands in their homes
We print on 350g paper and post it in France the same day — your logo and signature on the back.
Why paper beats the story.
How long an ordinary piece of advertising mail stays in a home on average (Royal Mail MarketReach). A personal card from a loved one stays for months — often years.
The share of households with a dedicated spot to display the mail they receive (Royal Mail MarketReach). Your brand, on the fridge of your guests’ friends and family.
Media spend. Neuroscience studies (USPS × Temple University, 2015 and 2019) show physical media leaves a stronger emotional and memory imprint than digital — and every card reaches a new household without a euro of advertising.
Sources: Royal Mail MarketReach, “The Private Life of Mail” (2015); USPS OIG × Temple University, neuroscience studies (2015, 2019).
What changes for your hotel.
- More reviews, more returns. The emotional moment of the card is also the best trigger for a review and a direct rebooking.
- Measurable word of mouth. Every card reaches a household that resembles your best guests — and you track volumes in your dashboard.
- A signature touch, not another goodie. The welcome note that extends the stay long after check-out, consistent with a service-led positioning.
- Printed and posted in France. Short supply chain, certified paper: a touch that aligns with your CSR commitments.
Hoteliers’ frequently asked questions.
How much does Fidélicarte cost for a hotel?
A light platform subscription, plus a per-card cost (typically between €2 and €3.50, printing and postage within metropolitan France included). Setup is free for founding partners. Pricing depends on your volume of stays.
Do we need to integrate it with our PMS?
No. There is no technical integration required: you receive personalised QR codes to hand out at check-in or display in rooms. Full setup takes 48 to 72 hours.
Who pays for the card: the guest or the hotel?
Both models work. Many hotels offer the card as a signature touch (it advantageously replaces a goodie); others offer it to guests as a paid option. We configure the model that fits your positioning.
What about our guests’ data?
Traveller data is hosted in Europe (Paris region), the guest gives consent and triggers the sending themselves, and postal addresses are anonymised after sending. Your dashboard only ever shows aggregates — never personal data.
See it with your own brand.
A 30-minute demo, no strings attached: we walk you through the full journey with your identity, and scope a pilot suited to your volume of stays.
Request a demo